Can Evolution Payments cancel my merchant services old provider for me ?
Due to data protection, we are not able to do this for you. If you have a contract or agreement with another service provider you must cancel your agreement directly with your existing service provider.


Why am I receiving 2 bills and 2 Direct Debits?
On your bank statement, you will see 2 sets of charges for your card processing services. Your Acquirer charges, which include card processing, are processed monthly and will show on your statement as EMS (Elavon Merchant Services). Your Terminal rental which include your terminal’s, PCI management fees and Analytics are processed monthly and will show on your statement.


What are PCI non-compliance fees?
It is important that your PCI compliance is renewed annually as the financial implications of a breach can be devastating. All acquirers impose financial penalties for non-compliance. You can stop these charges and mitigate risk by maintaining compliance and providing verification and certification as required by the industry.


I am a new customer but have a valid PCI certificate, do I need to complete the self-assessment questionnaire again?

No. You can upload your existing PCI certificate to the PCI portal.